Terms and Conditions
Minimum Order Quantity (MOQ):
- 36 pieces per design (silk screen)
- 24 pieces per design (Emboridery
Price breaks as quantity increases.
Minimum order quantities also apply to size of print.
Ex. Customers can not add 1 toddler size shirt to an order of adult shirts as the print size must be changed on the toddler shirt; Adding a toddler shirt will requirie its own minimum order.
WHY?… Our facility is primarily set up for larger production. Small run orders take the same amount of time and labor as larger orders for our facility. Smaller orders will be charger a higher cost.
Turnaround Time:
RBY’s turnaround time is 7- 10 business days from the approval of artwork proof. Turnaround time is also based on customer needs and current production schedule. This turnaround time is not guaranteed. Add-on services such as inside tagging or fold and poly bagging will add to turnaround time.
Please make us aware of any specific in-hand due date you may have when submitting your quote online.
Requesting a deadline do not make them effective. If a specific due date is required, ypur request must be approved by RBY Prints at the time of order placement.
WHY?… Our production schedule often fluctuates based on current production capacity. RBY Prints operates on a first come, first serve basis. As with any production house, the sooner an order is place and artwork is approved the faster we can start production. While we do everything within our ability without compromising quailty to maintain our turnaround times, each order can present unforeseen challenges which will cause delays. This window of time for turnaround offers a more realistic time frame for completion of an order.
Payment:
All orders must be paid in full before any work on your order will begin. Ex. Mock up
Accepted payment types are cash, check, and credit or debit card. All major credit cards are accepted. Net 15 and Net 30 terms are only offered to approved accounts.
WHY?… Simply put, Treat us like you would any other online retailer. We are not able to front the funds required to produce every order and then wait to be paid/reimbursed for our services. All orders are produced custom and approved by you (customer)before any production starts. We guaranteed all work and in the rare event that there is an issue with the order we will absolutely make it right.
Cancellations:
Orders can not be canceled after proof approval and payment.
WHY?… Our production schedule moves very quickly. At times an order may be produced in only a few days. This means that garments and materials may have already been purchased to produce the order. Cancellation of an order after this point would lead to expenses to RBY. This policy is in place to prevent those expenses.
- Turnaround in 5 business days: +30%
- Turnaround in 3 business days: +50%
- Turnaround in 1 business days*: +100%
*Rush orders are accepted based on shop and garment availability.
Rush order spaces are limited. Rush orders are not always possible and must be approved by RBY Prints. Rush charges apply to production time only. If an order is being shipped, RBY prints is not responsible for delays on the part of the shipping carrier. The amount of time it takes a carrier to deliver the order is not guaranteed by RBY Prints. We have absolutely no control over delays caused by UPS or other carriers that may be used.
We do offer same day printing services Order must be placed by 12pm
WHY?… Our production schedule stays at 80%+ capacity year round. This means that Rush Orders require overtime for our Team Members. Rush fees are charged to cover our expense of overtime pay to our great team to complete your order. A rush fee is not a “Stop what you are doing and work on your order” fee.
Artwork:
Artwork creation is charged at an hourly rate of $50.00/hr. with a one hour minimum. Two free revisions included. This hourly rate also applies to any changes made to artwork that is not submitted within the required guidelines. Artwork review is always free. Vector redraws are $50.00 per file. Copies of the file are available upon request.
All provided artwork files are kept on file for reorder purposes only. Created and recreated artwork and artwork files remain the property of RBY Prints. Proofs, films and screens remain the property of RBY Prints and may be discarded without notice.
Why? Artwork creation and correction take time. Our talented team is happy to assist you with your order and are compensated at the industry standard rate.
Artwork Approval:
Artwork must be submitted following these guidelines: (insert art work requirement link)
Setup and Screen Fees
Our standard set up fee is $30 per color/per design
We will keep the screen for a total of 60 days. If an order is placed for that same design within 60 days you will not be charged a screen fee
WHY?… We utilize a reclaiming process that allows us to clean, reclaim, and reuse screens. Screens are a very important process for creating art with Silk screen printing. Our reclaim process is priced due to the Labor cost associated with reclaiming screens.
Ink Color Changes:
Ink color changes are $20.00 per color per change. Ink color changes are not offered on orders under 36.
WHY?… Changing an ink color in a screen requires the ink to be removed and the screen be cleaned by hand. This charge covers the time, labor, and any resetting up that may be required as often times the screen is removed from the press entirely to be cleaned and have the new ink color added
Shipping:
Orders requiring shipping will be shipped using UPS Ground unless otherwise arranged by the client. Shipping time is additional to turnaround time. Please consider this when placing time sensitive orders. Clients wishing to use their shipping account must make note during order placement.
Samples:
Single printed samples are offered with DTG ONLY.
WHY?… The pre-press time and labor involved in screen printing makes it cost prohibitive to produce just one or two shirts. Our work speaks for itself and printed silk screen samples of previous work can be viewed at our facility. We also have an extensive photo lookbook online. Blank apparel samples can be purchased however they can not be returned or applied to an order.
Garment Availability:
RBY Prints reserves the right to substitute garments of comparable brand and/or color when client’s request is unavailable.
Providing Garments:
**Effective 4/01/23:
- RBY Prints no longer accepts customer supplied apparel or outside supplied apparel under any circumstances for retail printing orders.
- Apparel for retail orders must be purchased through RBY Prints.
- Minimum order quantity for contract screen printing is 96pc. per design.(brokers, to remain a broker with RBY Prints we require a min of 4 orders a month)
- Contract orders will be charged a garment sorting fee if the garments come individually packge and will extend the turn around time.
WHY?… Due to ongoing issues with quality control, we have made the decision to eliminate the variable of garments being sourced outside of our reputable distributor network. Unpackaging individually package garments take time and addiontal labor outside of printing the actually shirt.
Photography:
All production is subject to photography and/or video content by RBY Prints for but not limited to advertising and demonstration purposes unless otherwise instructed.
Spoilage:
Due to unpredictable and unpreventable circumstances in the production process, mistakes sometimes happen All orders are subject to a 3% spoilage on 100% Cotton and 50/50 apparel, and 5% on 100% Polyester and Tri-blend apparel. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact number is required, please include extras in your order. In the event a reprint is required within this allowance, reprints will be subject to a press reset fee of $10.00 per print color/screen.
Claims and Returns:
All claims must be made within 72 hours from receipt of order. Please email [email protected] immediately
WHY THIS POLICY?… We have no idea what happens to an order after it leaves our facility. We assume all orders are checked for accuracy when they are received. We feel that 72 hours is adequate time to make us aware of any issues with an order. All orders are produced according to the approved mock up by you that was provided by RBY Prints. All of our work is guaranteed and in the rare event that there is an issue with the order we will ≥÷//. nnn. absolutely make it right to your satisfaction.